{
  "value": "issue_resolution_guide",
  "label": "Create Issue Resolution Guides",
  "description": "Build step-by-step guides for resolving customer issues. Provide the issue type to receive comprehensive troubleshooting and resolution steps.",
  "name": "Resolution Guide",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create a customer issue resolution guide. I'll describe the type of problem customers face. Build a step-by-step troubleshooting guide that agents can follow, including diagnostic questions, common causes, resolution steps, and when to escalate. Make it easy to navigate during live customer interactions with clear decision points."
      }
    ]
  }
}