{
  "value": "escalation_procedure_creator",
  "label": "Design Escalation Procedures",
  "description": "Create clear escalation procedures for customer service teams. Describe your support tiers and issue types to receive structured escalation guidelines.",
  "name": "Escalation Procedures",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create escalation procedures for our customer service team. I'll describe our support structure and common issue types. Design clear escalation criteria, paths, and handoff procedures. Include when to escalate, to whom, what information to provide, and how to manage customer expectations during escalation. Make it actionable for frontline agents."
      }
    ]
  }
}