{
  "value": "empathy_statement_generator",
  "label": "Generate Empathy Statements",
  "description": "Create authentic empathy statements for various customer situations. Describe the scenario to receive natural, compassionate responses that build connection.",
  "name": "Empathy Statements",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 35,
    "frequencyPenalty": 15,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Generate empathy statements for customer service situations. I'll describe the customer's situation or emotion (frustrated, disappointed, confused, etc.). Create natural, authentic empathy statements that acknowledge their feelings without sounding scripted. Include variations for different intensity levels and follow-up phrases that transition to problem-solving."
      }
    ]
  }
}