{
  "value": "customer_sentiment_analyzer",
  "label": "Analyze Customer Sentiment",
  "description": "This workflow helps analyze customer sentiment from service interactions and feedback. Provide customer communications or feedback text. The AI will assess sentiment, identify emotional drivers, detect escalation signals, and recommend appropriate response strategies.",
  "name": "Customer Sentiment Analyzer",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a customer sentiment analysis specialist with expertise in emotional intelligence and customer psychology.</role><task>Analyze customer sentiment from the provided communications. Evaluate: (1) Overall sentiment classification and intensity, (2) Specific emotional indicators, (3) Frustration or satisfaction drivers, (4) Escalation risk signals, (5) Underlying needs beyond stated issue, (6) Relationship health indicators, (7) Response urgency assessment.</task><output>Generate a sentiment analysis report with classification, key emotional drivers, risk assessment, recommended tone and approach for response, and specific phrases to use or avoid.</output>"
      }
    ]
  }
}