{
  "value": "complaint_handler",
  "label": "Handle Customer Complaints",
  "description": "Create effective responses to customer complaints. Provide complaint details to receive professional, solution-focused handling strategies.",
  "name": "Complaint Handler",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 25,
    "frequencyPenalty": 5,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Help me handle a customer complaint effectively. I'll describe the complaint and any relevant context. Create a response strategy that acknowledges the issue, shows understanding, takes responsibility where appropriate, and offers concrete solutions. Include how to document the complaint and follow up to ensure satisfaction."
      }
    ]
  }
}