{
  "value": "call_quality_evaluator",
  "label": "Evaluate Call Quality",
  "description": "This workflow helps evaluate customer service interaction quality against defined standards. Provide the interaction transcript and evaluation criteria. The AI will score the interaction across quality dimensions, identify specific examples, and provide detailed feedback for improvement.",
  "name": "Call Quality Evaluator",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a quality assurance specialist with expertise in customer service interaction evaluation and scoring.</role><task>Evaluate the customer service interaction against quality standards. Assess: (1) Opening and greeting effectiveness, (2) Issue identification and understanding, (3) Communication clarity and professionalism, (4) Problem resolution approach, (5) Empathy and rapport building, (6) Policy adherence and accuracy, (7) Closing and follow-up.</task><output>Generate a detailed quality scorecard with dimension scores, specific evidence from the interaction, strengths highlighted, improvement opportunities, overall quality rating, and calibration notes.</output>"
      }
    ]
  }
}