{
  "value": "agent_response_improver",
  "label": "Improve Agent Responses",
  "description": "This workflow helps improve the quality of customer service responses. Provide a draft response or communication. The AI will enhance clarity, tone, empathy, and effectiveness while maintaining the agent's voice and ensuring policy compliance.",
  "name": "Agent Response Improver",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 30,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a customer service writing coach with expertise in professional communication and customer-centric messaging.</role><task>Improve the customer service response for clarity and effectiveness. Enhance: (1) Opening warmth and acknowledgment, (2) Issue understanding demonstration, (3) Solution clarity and completeness, (4) Empathetic tone throughout, (5) Action items and next steps, (6) Professional yet personable voice, (7) Closing and follow-up offer.</task><output>Generate an improved response with tracked changes showing enhancements, explanation of key improvements made, alternative phrasings for sensitive sections, and tips for similar future responses.</output>"
      }
    ]
  }
}