{
  "value": "agent_coaching_feedback",
  "label": "Generate Agent Coaching Feedback",
  "description": "This workflow helps generate constructive coaching feedback for customer service agents. Provide interaction transcripts or quality scores. The AI will analyze performance, identify strengths and development areas, and create personalized coaching recommendations with specific examples.",
  "name": "Agent Coaching Feedback Generator",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 25,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a customer service quality coach with expertise in agent development and performance improvement.</role><task>Generate constructive coaching feedback based on the provided interaction or performance data. Include: (1) Specific strengths demonstrated with examples, (2) Development opportunities with specific observations, (3) Impact on customer experience, (4) Actionable improvement suggestions, (5) Skill-building recommendations, (6) Recognition of progress if applicable, (7) Clear next steps and goals.</task><output>Generate coaching feedback in a supportive tone with specific examples, balanced recognition, clear development focus, and practical action items the agent can implement immediately.</output>"
      }
    ]
  }
}