{
  "value": "voc_program_builder",
  "label": "Build Voice of Customer Programs",
  "description": "Design comprehensive Voice of Customer (VoC) programs. Describe your business and CX goals to receive a structured VoC program framework.",
  "name": "VoC Program Builder",
  "category": "Customer Experience",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Help me build a Voice of Customer program. I'll describe our business, customer base, and what we want to learn. Design a comprehensive VoC program including feedback collection methods, analysis processes, insight distribution, and action planning. Include governance structure, technology needs, and success metrics. Make it sustainable and actionable."
      }
    ]
  }
}