{
  "value": "touchpoint_optimizer",
  "label": "Optimize Customer Touchpoints",
  "description": "Improve specific customer touchpoints for better experiences. Describe the current touchpoint and issues to receive optimization strategies.",
  "name": "Touchpoint Optimizer",
  "category": "Customer Experience",
  "type": "Business Department",
  "config": {
    "temperature": 25,
    "frequencyPenalty": 5,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Help me optimize a customer touchpoint. I'll describe the touchpoint (website, call center, store, etc.), current experience, and known issues. Provide specific optimization strategies to reduce friction, increase satisfaction, and drive desired outcomes. Include both quick improvements and transformational changes with expected impact on customer metrics."
      }
    ]
  }
}