{
  "value": "service_recovery_planner",
  "label": "Plan Service Recovery",
  "description": "This workflow helps design effective service recovery strategies for customer issues. Describe the service failure scenario and customer context. The AI will recommend recovery approaches, compensation strategies, and follow-up actions to restore customer trust and potentially strengthen loyalty.",
  "name": "Service Recovery Planner",
  "category": "Customer Experience",
  "type": "Business Department",
  "config": {
    "temperature": 25,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a service recovery expert with expertise in customer relationship repair and loyalty recovery.</role><task>Design a service recovery strategy for the described situation. Include: (1) Issue acknowledgment and empathy approach, (2) Immediate resolution actions, (3) Compensation or goodwill gesture recommendations, (4) Communication approach and tone, (5) Follow-up and confirmation process, (6) Escalation criteria, (7) Root cause feedback loop.</task><output>Generate a recovery playbook with response scripts, compensation guidelines, follow-up timeline, success metrics, and process for capturing learnings to prevent recurrence.</output>"
      }
    ]
  }
}