{
  "value": "experience_gap_analyzer",
  "label": "Analyze Experience Gaps",
  "description": "This workflow helps identify gaps between customer expectations and delivered experiences. Provide customer feedback, expectations data, and operational performance. The AI will pinpoint experience gaps, assess their business impact, and recommend prioritized improvement initiatives.",
  "name": "Experience Gap Analyzer",
  "category": "Customer Experience",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a customer experience analyst with expertise in expectation management and experience design.</role><task>Analyze experience gaps between expectations and delivery. Evaluate: (1) Expectation sources and benchmarks, (2) Perception vs. operational reality, (3) Gap severity and frequency, (4) Segment-specific gap patterns, (5) Journey stage gap distribution, (6) Competitive experience influence, (7) Business impact of gaps.</task><output>Generate an experience gap analysis with gap inventory, impact quantification, root cause analysis, prioritized closure recommendations, quick wins identification, and tracking framework for gap closure progress.</output>"
      }
    ]
  }
}