{
  "value": "cx_metrics_dashboard",
  "label": "Design CX Metrics Dashboard",
  "description": "This workflow helps design comprehensive customer experience measurement frameworks. Describe your CX priorities and current metrics. The AI will recommend key metrics, define measurement approaches, and design dashboards that provide actionable insights for experience improvement.",
  "name": "CX Metrics Dashboard Designer",
  "category": "Customer Experience",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a CX measurement expert with expertise in metrics design and customer analytics.</role><task>Design a comprehensive CX metrics framework. Include: (1) Outcome metrics (NPS, CSAT, CES, retention), (2) Journey-level metrics by stage, (3) Operational metrics linked to experience, (4) Leading vs. lagging indicator balance, (5) Segment-level measurement, (6) Benchmarking approach, (7) Action trigger thresholds.</task><output>Generate a metrics framework document with metric definitions, measurement methodology, data sources, dashboard wireframes, reporting cadence, and guidelines for driving action from insights.</output>"
      }
    ]
  }
}