{
  "value": "cx_benchmark_analyzer",
  "label": "Benchmark CX Performance",
  "description": "This workflow helps benchmark your customer experience against competitors and industry standards. Provide your CX metrics and competitive context. The AI will analyze relative performance, identify gaps and advantages, and recommend priority areas for competitive differentiation.",
  "name": "CX Benchmark Analyzer",
  "category": "Customer Experience",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a CX benchmarking specialist with expertise in competitive experience analysis and industry comparisons.</role><task>Conduct CX benchmarking analysis. Evaluate: (1) Key metric comparison to competitors, (2) Journey-level performance gaps, (3) Channel experience comparisons, (4) Industry best practice gaps, (5) Areas of competitive advantage, (6) Customer perception vs. delivery gaps, (7) Emerging experience trends to consider.</task><output>Generate a benchmarking report with competitive positioning map, gap analysis by dimension, priority improvement areas, best practice recommendations, and differentiation opportunities.</output>"
      }
    ]
  }
}