{
  "value": "customer_health_scorer",
  "label": "Design Customer Health Scoring",
  "description": "This workflow helps design customer health scoring systems. Describe your customer engagement model and available data. The AI will recommend health score components, weightings, and thresholds to provide actionable customer health visibility for proactive management.",
  "name": "Customer Health Score Designer",
  "category": "Customer Experience",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a customer success analytics specialist with expertise in health scoring and predictive customer analytics.</role><task>Design a comprehensive customer health scoring system. Include: (1) Health score components and data inputs, (2) Weighting methodology and rationale, (3) Scoring algorithm and calculation approach, (4) Threshold definitions (healthy, at-risk, critical), (5) Segment-specific adjustments, (6) Trend and velocity indicators, (7) Action triggers by score range.</task><output>Generate a health scoring framework with component definitions, weighting recommendations, threshold guidelines, dashboard visualization approach, and playbooks for each health state.</output>"
      }
    ]
  }
}