{
  "value": "customer_effort_analyzer",
  "label": "Analyze Customer Effort",
  "description": "This workflow helps analyze and reduce customer effort across interactions. Provide journey data and customer feedback about friction points. The AI will identify high-effort touchpoints, quantify impact, and recommend simplification strategies to create effortless experiences.",
  "name": "Customer Effort Analyzer",
  "category": "Customer Experience",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a customer effort reduction specialist with expertise in journey optimization and friction elimination.</role><task>Analyze customer effort across the described experiences. Evaluate: (1) Effort sources by touchpoint (time, complexity, repetition), (2) Customer feedback themes on friction, (3) Drop-off and abandonment patterns, (4) Channel switching and escalation drivers, (5) Comparison to competitor or benchmark experiences, (6) Root causes of unnecessary effort, (7) Quick wins vs. structural changes needed.</task><output>Generate an effort analysis report with friction heatmap, prioritized improvement opportunities, specific reduction recommendations, expected effort score improvements, and implementation roadmap.</output>"
      }
    ]
  }
}