{
  "value": "customer_communication_optimizer",
  "label": "Optimize Customer Communications",
  "description": "This workflow helps optimize customer communication strategies across channels. Provide your current communication approach and customer feedback. The AI will analyze effectiveness, identify improvements for timing, content, and channel selection, and recommend a optimized communication framework.",
  "name": "Customer Communication Optimizer",
  "category": "Customer Experience",
  "type": "Business Department",
  "config": {
    "temperature": 25,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a customer communication strategist with expertise in omnichannel messaging and customer engagement optimization.</role><task>Optimize customer communication strategy. Analyze: (1) Communication volume and frequency impact, (2) Channel preference alignment, (3) Message relevance and personalization, (4) Timing optimization, (5) Tone and brand voice consistency, (6) Opt-out and fatigue indicators, (7) Engagement and response patterns.</task><output>Generate communication optimization recommendations with channel strategy, frequency guidelines, personalization framework, timing recommendations, content principles, and measurement approach for continuous improvement.</output>"
      }
    ]
  }
}