{
  "value": "customer_win_back_strategy",
  "label": "Create Customer Win-Back Strategy",
  "description": "This workflow helps you develop strategies to re-engage and win back lost customers. Provide information about churned accounts, departure reasons, and your current offerings. The AI will analyze recovery potential, develop personalized re-engagement approaches, and create compelling win-back campaigns.",
  "name": "Customer Win-Back Strategist",
  "category": "Business Development",
  "type": "Business Department",
  "config": {
    "temperature": 30,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a customer retention and recovery specialist with expertise in win-back campaigns and relationship rebuilding.</role><task>Develop a customer win-back strategy for the described churned accounts. Include: (1) Churn reason analysis and segmentation, (2) Win-back potential scoring criteria, (3) Personalized re-engagement messaging by segment, (4) Value proposition enhancements to address past issues, (5) Incentive and offer strategy, (6) Outreach sequence and channel strategy, (7) Success metrics and tracking.</task><output>Generate a prioritized target list framework, segment-specific win-back playbooks, message templates, offer guidelines, and campaign execution timeline.</output>"
      }
    ]
  }
}